Starbucks - Grand Rapids

As Bonvoy Marriott members, we anticipated a wonderful stay at this hotel. However, we were surprised to learn that there was no room cleaning available. We were instructed to request new towels and to bring our own bedding if we needed fresh bed linens. The premium prices for services that fell short of expectations were quite disappointing.

We stayed at this hotel expecting a superior experience, but we were disappointed. There was no housekeeping service, the spa was closed, and charging $35 per day for self-parking on top of the already high room rates is outrageous. They didn't even apologize for the lack of housekeeping! Next time, I think I'll stay outside the city and just come in as needed.

The JW Marriott Grand Rapids is truly fantastic. The view of my hometown, along with the Holy Heart Church, was wonderful for someone like me who visited the old "Furniture City." The food was excellent, from breakfast to dinner, and the service throughout the hotel was top-notch! We can't imagine staying anywhere else in Grand Rapids. Thank you for a wonderful Christmas dinner and a memorable experience in the igloo! Overall, it was one of the best Christmases I've ever had in Grand Rapids.

I was on the 22nd april in the jw marriott. check in about 4 clocks on afternoon. the room was wonderful, bed very comfortable pleasant heating cool system, excellent bathroom, shower fantastic. the next morning I had breakfast in the hotel restaurant, which was nice; did not check out until 2:30 in the afternoon hotel was the most accommodating. valet parking excellent. a great place loved the hotel. I'm back.

I have the Marriott gold status but it didn’t seem like it did anything for me for this property. Checked in around 9PM. I asked for an upgrade, and although I verified better rooms available on the website before I walked in, the front desk tells me there was nothing available to upgrade. I showed him my phone and the plenty of rooms available on that Tuesday night, and he looked like I caught him in the lie. Then he said he can only put me on a higher floor. What a gyp. Room with lounge access and there was no food or even breakfast. Walked out with maybe a few cans of ginger ale during my stay. Total waste of money. At least they gave me late gold status check out at 2pm, but no advantage because we had to leave upon regular time check out. No extra points or welcome gift upon check in! These are things that they advertise! I think the room was comfortable but c’mon what is the point of having status with Bonvoy if you can’t even use it! Disappointing.