Wendy's - Grand Rapids

Thank you for always going above and beyond and for being so friendly! I rarely leave reviews, but after visiting this restaurant for years, I felt it was time to express my appreciation for the consistently positive attitudes of the staff. I've never encountered a mediocre employee here; everyone is exceptional. Thank you for doing such a fantastic job!

I'm not sure how to spell her name, but she is always there when I want to have breakfast in the morning. She is incredibly friendly and ensures that my food is freshly prepared. I just want to express my gratitude to everyone who works in the morning—please give them a raise because they do an amazing job every time I visit.

It seems that some positive changes have been implemented recently. The staff's attitude is more attentive and friendly. The tables in the lobby are all clean. I have consistently enjoyed my meals without any issues; the food has been great, as always, based on my experience.

Tony is the manager. was he absolute? graceful and friendly. they had computer problems while they had an order of 60 frosties and tony was so calm. he is a literal saint. the team there has just made her ding and they were just as amazing. they all deserve an increase (to the owner of the wendy’s). I really hope they take care of their team and treat them with so much respect. many thanks for such a great service.

Wendy 's has been on a triumphant comeback since the strawberry frosty was released. My friend and I have been great customers over the past couple of weeks, and in return we are greeted with the worst attitude I 've ever encountered at a fast food restaurant. When my friend was ordering as he always does with his double stack plain she retorts with I 'm gettin to it. The tone of her voice was agitated as she closed out the order before I had said anything or before my friend had finished his order. As we then tell her there is more to the order she stops responding over the drive through mic. Seeing as she was agitated before I wondered if she was still taking our order. I asked a simple hello? And she responds with I 'm gettin there y 'all gotta be patient. To which I responded You did not respond when I was ordering and I was uncertain you were still there. We were completely cordial the entire encounter meanwhile she felt attacked by our order. To end it my friend even said have a good one which was accepted by a closed window. 1/10 experience.