Subway - Grand Terrace

Don 't try ordering online or through the app their system is stupid. Made an order, went there and was told they didn 't have anything in the computer yet and it might be around 15 mins. Waited the 15 mins, and the employee LOUDLY told me in front of the whole store that my order was REJECTED. Checked my bank app, and the money was taken out and then returned...? Then the subway app said that order was denied due to brief system error .... Guess they don 't want my money ‍ Went to little Caesar 's instead.

One star for the woman who opened the store on July 1, 2023. The site said they were open at 8:30. Doors were locked. I could see her inside. She held her cell phone in one hand while prepping with the other. She finally saw me waving my hands, but never came to the door. She rolled her eyes to the ceiling as I tried to ask what time she’d be open. She did something with her fingers. It was hard to tell because she never down her phone. Then she walked to the back and stayed there after I asked what she was trying to say. If it weren’t for me having somewhere to be, I would’ve gone back to tell her about her nasty attitude. Management, please train your staff on customer service. Not the first time someone was mad while making a sandwich. If I run into it again, I won’t be waiting to write a review.

(Email from management already and still not fixed)This is the third time I have arrived there and not all the items on the menu especially the meatballs are not ready today was really upsetting seeing as they open at 8:30 AM. I get there a little after 9 AM and the doors are locked. I sit and wait and I called the store no answer then somebody comes and unlocks the door I go in and what a surprise there are no meatballs even though they have been open for over 30 minutes I find it really messed up that I had to waste half of my lunch to find out that they don’t have some thing on the menu prepared AGAIN. I worked fast food for a lot of years and you’re to have all of your menu items prepared and ready when the store is open if not, then you put a sign out stating why you do not have those items so it’s really really frustrating and for it to happen multiple times is horrible especially since the manager has already emailed me about the same issue stating that they were going to talk to the employees, but they obviously didn’t so yeah really unfortunate probably won’t be back especially after today. And to have the store locked was ridiculous especially during business hours.

Online it says they close at 930. The door is open for you to come in, lights on even the open sign is on BUT YOU WONT GET SERVICE! I walked in at 859 and the cashier in there was RUDE and turned me around. I WILL NEVER GO TO THIS SUBWAY AGAIN!

I really like this subway but unfortunately they do not take coupons or app specials this has caused me to start going to the other subway down center since they are a participating location. I really hope the owner of this location decides to start accepting the subway app specials because by not taking coupons you could possibly be losing a lot of business with inflation so high and rising food cost we have to start saving any way we can.