Holiday Inn Express Grand Rapids Sw, An Ihg

I had a wonderful experience here. The staff was excellent. Had a few hiccups at breakfast due to equipment but that didn’t make my experience any different. The staff made sure all expectations were met. And the pool was by far the cleanest pool I e been to in a long time . Close to all things you may need . Don’t pass up the experience. Don’t settle .

This has always been one of my favorite hotels. It sets back off the Main Street but super close to everything, food, shopping, malls. The staff have always been very professional and polite. Rooms are updated with a mini fridge and microwave in the roomLove the hot tub and big pool, the also have a small game room and pool tableLooking forward to free breakfast in the morning

This was our third stay at this property and it won't be the last! The entire facility is exceptionally well maintained and has been recently remodeled. From the lobby to the bathrooms this place sparkles. The housekeeping staff is superb in their jobs. The bed linens, towels, and carpets all smelled freshly cleaned and were arranged with care. The breakfast area was kept well stocked and hot all the way to closing at 10 AM. WE have family in the Grand Rapids area and when we come to visit this our hotel!

If you want your car broken into... stay here! Woke up in the morning to 4-5 cars having their windows busted out, including ours. Hotel management shrugged and said park here at your own risk OK cool, won 't be back. 0 cameras for protection.

So my friends and I arrived at the hotel and checked in everything was normal until around 10:30pm. All of us were swimming and then all of a sudden one of the employees busts into the room when the clock changes from 10:29 to 10:30 and kicked everyone out. When it clearly states that adult time is from 10:30pm-12am. Then we went up to the room we were staying in to get showers and the conditioner and the shampoo were empty the day we got there. Then after that we went down to the lobby and the same worker came out and told us that the lobby was quote on quote “closed for the night”. It was only 1am and normally hotel lobby’s are not closed. Then we went back to our room to go to bed and when we uncovered the sheets there was blonde dog hair in the beds and orange chip. Then we almost fell asleep but then we all wanted water but there is no sink so we had to go get ice and water from the hallway. Then as we walked to get ice we saw the same employee and they told us that if we didn’t go back to our room that they were going to call the police. I thought it was ridiculous that my friends and I had to be scared to leave our hotel room.