Applebee's Grill - Great Wood

This is always my go to place whenever I'm leaving out of katy and heading home. They never miss

Would never dine in here again, but our server was great . I find that most Applebee’s everywhere now I have completely gone downhill. What a shame.

With all the hype about drink specials we were really excited to check it out. The waiter was so confused about the specials . There were no prices on the drink menu. She didnt know which was the Monday special .We chose like 5 different drinks and she came back and said oh sorry not that one . It was pretty annoying. At the end we just chose whatever. Ambiance was non existent , it was so quite it was uncomfortable. Food was good that’s it .

I pray I don't experience this again. 1st off, I enjoy eating at Applebee's. However, this is the worst I've experienced. Placing the order was fine. The order was ready at 8:17pm my husband waited , but nobody came out. So now it's 8:45 and he went inside. Nobody knew what was going on. The manager Danielle was very rude and ugly to him. Brushed him off as if we not picking up food. He saw my food just sitting there, but no one knew what was going on. So I called to figure out what's going on, and she hung up in face. Called back left on hold for over 10 mins, then they tell me she's in the bathroom. Her management skills are poor. Her attitude was rubbish. My food was cold I begged for no mushroom, and I had to pick them off. My mash potatoes were literally floating in butter. It was horrible. This only happened, I believe, because the manager not really managing. My husband stated it seemed like nobody was in control of the restaurant. No structure. She isn't manager material especially not for Applebee's.

Restaurant was very clean, atmosphere was great. The hostess had a great personality which is a huge plus. And even though I was dining alone, she sat me at a full sized booth instead of trying to usher me to the bar or put me at a small cramped table. I had the Bourbon Chicken and Shrimp. It was delicious and cooked perfectly. I'll definitely return.