Tomatillo Taco Joint - Greenwich

Great food and even greater service. staff is down to earth but shop is small and needs more room for dining

Always good fresh foods.Eat here at least once a week, and has always been very good.

I never received my order.When I called into the store I spoke with Jaylene who proceeded to put me on hold while I had to listen to her have a personal conversation for 15 minutes until I decided to hang up and call back.1st call back she answered and hung up2nd call back she answered and hung up3rd time she finally answeredShe informed me she was just speaking to the manager regarding my issue which I know is not true as I listened to her talk about jewelry for 15 mins with no regard for my missing order or my time. I then asked to speak to the manager which she replied “you don’t have to get an attitude”. I then finally spoke to the manager who did not seem concerned for his employees actions and was unable to give me the corporate number or the store number.Terrible experience, no accountability.

Counter girl with dark skin long pink nails was horribly rude. “That’s the portion, sorry” was the reply when we questioned the less than 1/2 full burrito bowl. Note that there was no scale or measuring scoop…just her grumpy discretion.Her venomous agreement to add more to the bowl was all that kept us from leaving going to Chipoltle.This place is not even clean inviting. And this is not the first poor service we have had…but it will be the last.We won’t waste our time or money here again. Post COVID all of us are more selective with where they dine…I would steer you away from Tomatillo, friends.

Last time here for me. Portion size was shockingly small. Almost walked out despite asking for her to actually fill up the bowl as it should be. Nothing more or less other than her poor poor judgement. . No measurements. No scales. Just Attitude back and no tip. Good luck. Chipotle from now on. Sorry owner. Get better help even though it’s tough. Life is too short for this poor experience. Find a better place……