Papa Johns - Guelph

Every time I order from the Gordon Street location, I specifically ask for my pizza to be well done. Unfortunately, out of the four times I have ordered, only two pizzas have met my request for a well done crust. This is unacceptable, especially when compared to a certain other pizza chain that consistently failed to even properly cook their pizzas. I have filed numerous complaints over the past seven months and have withheld payment as a result. Papa John's, I appreciate your pizza and am generally a patient customer, but my tolerance for receiving undercooked pizzas is wearing thin. I am willing to give you one final chance to get my pizza right before taking further action. If my next pizza is not well done as requested, I will be visiting the store in person. Below are pictures from last night showing the before and after of my recooked order.

The customer service at this restaurant is exceptional and very friendly. The butter chicken pizza was delicious and I was very satisfied with the food overall.

This place is fantastic, the staff was very friendly and helpful, the service is fast and the pizza is really excellent, it was fresh and the ingredients were also fresh, I like this pizza Place.

The restaurant offers high-quality food and exceptional customer service. The staff is very friendly and accommodating. Vegetarian options include cheese, green pepper, onion, tomato, green olive, black olive, and banana pepper.

Call me spoiled but the chained pizza places aren't hitting the spot for me anymore or maybe I'm just getting old.I ordered a 4 topping large and it came out looking great. Decent flavor and good ratio of cheese/toppings/crust. What it's lacking is that bite.I used to order a lot of chained pizza places such as Papa johns/Domino's pre/during covid and it tasted pretty good for the price. Now I feel they've reduced the flavor and maybe changed suppliers as it doesn't taste as amazing. It's starting to take a turn like most chains do where everything is lacking any flavor.The staff were super nice and professional. They promptly got my order done and I had zero issues.For a chained pizza, run of the mill with a mixed crowd day I'd order this but to self indulge I'm gonna have to look elsewhere.Thanks though Papa johns! I'll definitely continue to order here when I need to.