Arby's - Guntersville

Got to the restaurant at 11:07, when we walked in it was full of smoke. I assume they burned some fries or something. Ended up waiting almost 15 minutes to order even though there was only 3 people in front of us. While we were waiting to order, one of the employees informed everyone that the CO2 was out, therefore there will be no sodas for anyone, stating they didn’t have any more to fix the issue. After finally ordering (a classic roast beef combo and a smokehouse brisket combo) and getting our drinks (which our options were lemonade, tea, power ade or fruit punch), we sat down and waited. And waited. And waited. Oh, we also waited. We didn’t receive our order until 11:55, which we had to change to a to-go order because we had to be somewhere at noon. And it was the same for every single customer there. It took forever for anyone to get their food. Oh, and our sandwiches were cold by the time we got them. Recommend rebranding from fast food to medium paced food. Do not recommend anyone going there. They are understaffed and seem to be unable to process orders and make food in a timely manner.

Sunday at 1 o’clock , in line at drive thru over 30 minute wait , #hiresomehelp

Food Was Mid! fries Was Cold! After Being Asked For FRESH Fries!

Could have done better by adding the horsey sauce... why ask if you're not going to give it out anyway?? Lol(Drive-thru no option?

There were only two guys working this restaurant and they were rockin! Good attitude and running inside and the drivethru like they were 8 people! Good job guys! I think Zack was the manager that was working. Ya'll rock!!!!