Tgi Fridays Hackensack

Our server was very very helpful. she was always there when we needed something. She went above and beyond. i cant remember her name but she was just great.

This restaurant does not use OpenTable for reservations. They may accept online reservations, but they do not manage them effectively.

Virtually empty, middle of the afternoon, still the service was painfully slow. Time to get food painfully slow and only 2 options on the menu for lunch. Balance of menu was dinner sized portions. Would have had drinks but the server disappeared. Really odd ball un-knowledgeable host, did not even acknowledge opentable when I mentioned we had a reservation. Won't be back.

Delay and confusion at the time we arrived due to poorly trained personnel that had no idea that the OpenTable application was being used for reservations at their restaurant

Fine. but dirty bathrooms really put damper on experience.