Tim Hortons - Hamilton

The sandwich boy was extremely rude and racist. My coworker and I went over to order a roasted beef sandwich.When we were waiting for the order, the sandwich boy had finished a sandwich and used a quiet voice to shoot the name of the sandwich. None of us heard clearly. A gentleman (white) went up and asked. The sandwich boy talked to him and grabbed the name of his order. Then I went over to ask politely what’s that sandwich that’s been sitting there. The sandwich boy was rude and yelled to me that he can’t manage to service more than one customer at the same time.A lady (white) then went up to ask the same question of the sandwich. He answered in a normal tone. Honestly I have never been treated in this way. Perhaps he was hurt by an Asian in the past but don’t project your hate on me. I hope the manager can check the camera and get a better understanding of what happened today between 1pm to 1:3pm.

Old lady working there was so helpful and guy with cap was nice

Staff was very rude, I am a regular and frequent this location several times a day as I work near by, to add I tip well my sandwich was made wrong and several employees with snark added Their comments.I wish a customer service auditor would vist them.I get this may be a hard location to work at and they do have good staff here but they desperately need a management review!Please record your experience here and post it on social media sites.

Lack of common decency. Very rude cashier had an attitude all from asking about a sandwich never will I go here again.

Best tim hortons in hamilton great service very polite and friendly