Pancheros Mexican Grill Hamilton

Bad customer service. Food portions are too small and not worth the price. Place is dingy.

Do not eat here. Horrible customer service and very bland food.

If I could give this place 0 stars I would. Went into this place today for lunch around 11:30, wasn’t greeted or served until the worker was finished making 4 DoorDash orders. Once I got my food and was able to eat at around 4pm I tasted a weird texture and flavor. Upon further inspection it was hair and some sort of straw material in my food. Called the restaurant and before I could get a word out, the lady I spoke to told me she’d call me back. Once she did 10 mins later, she was verrry very rude, spoke over me and told me that it wasn’t possible to have hair in my food and I couldn’t get a refund. Also that I should’ve called earlier so it could be replaced. I asked for her name several times but she said she couldn't give it to me. She had a strong Indian accent. The Worst experience at a Pancheros chain I ever had. Do not go here unless you want food poisoning. poor customer service bathrooms are dirty worst queso ever. Very watery. Just disgusting No flavor all attitude.

I've stopped in a handful of times since Chipotle is a lot further than I would like it to be. This location is always empty. At most, there will be one additional customer on a good day. Owner is visibly not interested in retaining customers as much as she is in her ridiculous add-on charges (for EVERYTHING). This establishment fails to honor coupons within the Panchero app.

Charged me an extra $2 for whatever “tofusada” is. Absolutely ridiculous. Certainly would not have came in here if i had known. Shady business practice.