Cold Stone Creamery - Harbor Hills

My glorious pookie bear works here. I love to order his special barbie ice creams! I would return here many times.

The Open sign was turned OFF and most lights in the store: turned off. Had to try the door to make sure that they were open. The lady barely wanted to take our order. Just stood there. It was really HOT inside and I asked why the lights were off, if they were going out of business. She replied NO. I asked for a vanilla shake. And she stated that she couldn't make it because she didn't have the mix. Husband asked if she could make chocolate shake. She said let me see, she went to the back, came back and said that she wasn't able to make the mix, because it was too close to closing and that it would spoil over night. Husband and son and I looked at eachother. I said let's leave, because somethings not right. We went to the next nearest Coldstone and got exactly what we wanted.

Coldstone is one of my favorite ice cream places. Cake Batter is always my ice cream flavor of choice. I usually get it with cookie dough and chocolate fudge mixed in. This coldstone in particular had great customer service. Very friendly environment. Took them a little bit to notice someone was in the store, but overall a positive experience.

I came here for some ice cream the service was okay. I did like how the location was transparent with the prices on the fridge with the items that were in there. I do have a question though how is it warm in an ice cream store ? It was very warm in there yesterday night. I came in there at night too just to avoid the heat as well. But other than that everything was fine.

They have a very kind lady, she is the only person I can rescue from customer service, but the young people they have do not know how to treat customers well, they do it with anger, boredom and without desire, they are losing a lot of reputation with employees like those, They charge for extra things that are never asked for, the truth is that the customer service is an absolute disappointment!!!!