Mcdonald's - Harlow

I ordered McDonald's for delivery through Uber, but the driver never arrived. The driver claimed to have tried to contact me, but I had no missed calls and he marked the order as delivered on the app. I reached out to Uber for help, but they said they couldn't do anything and told me to contact McDonald's. Despite multiple attempts, McDonald's never answered the phone. Since I couldn't drive at the time, my family went without dinner after spending £45.00 on the order. I ended up having to cook a meal for everyone. It's extremely disappointing that no one seemed to care about the situation. I will not be ordering from Uber or McDonald's again.

I stopped by for breakfast before Christmas shopping and was disappointed by the unwelcoming and uncomfortable setting. The hard seating, specifically the hard, sharp-edged benches, was terrible. The decision maker behind this needs to reconsider their career path.

This restaurant doesn't seem to understand the concept of a drive-thru and fast food at all! I waited for 15 minutes because the young employee taking orders was incompetent. Even after ordering and paying, I had to park and wait at the next window to collect my order. I would highly recommend avoiding this place, as they are completely useless and incompetent. They clearly do not grasp the idea of fast food. If this were in the US, the franchise would have been shut down.

Never get an order correct always missing items, fries have far too much salt on them and when ask for them without staff are extremely rude. Tried them using a delivery service during this pandemic and again complete meals missing and when phone up, again staff are rude and say not their problem and to contact the delivery service we used, well it is there fault as they didn't place meals into the takeaway bag. Gave 1 star as no option for a zero star rating.

Staple Tye is definitely one of their better outlets. the service is always polite and friendly. The fare is always as described and the tables and toilets are spotless.