Mugg Bean - Harrismith

Absolutely outstanding customer service!!! Above and beyond!! I called in from JHB, ordered and paid for an order for a family member arriving by bus through to KZN. Suné went above and beyond in getting the meal to them, as a surprise. From tracking the bus as it arrived, identifying the family member, and ensuring they got their meal! Thank you! Awesomely done! I would give you 7 stars if I could! Service: Takeaway Meal type: Breakfast Price per person: R 50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Breakfast

Thus M&B has big portions compared to others Service: Dine in Meal type: Lunch Price per person: R 500+ Food: 4 Service: 4 Atmosphere: 3 Recommended dishes: Muggles Muffin

Stopped by on 20 October 2024 at the takeout to grab a few takeaway drinks and the person at the counter didn't have a clue on how to ring up the order of a rooibos tea and bottled water. She called twice for a gentleman who seemed more preoccupied with chatting up the chefs preparing the food behind the counter. Even after two attempts to assist the teller, she still did not manage to process my order. After about 8 minutes of standing there and not getting any help I eventually gave up went to the Wimpy next door where my order was processed in under 30 seconds. Imagine if the store was busy with this inexperienced teller not being able to assist patrons with their orders! Such a bad advert for otherwise top brand! Service: Take out Meal type: Other Price per person: R 1–50 Food: 1 Service: 1 Atmosphere: 1

Service: Dine in Meal type: Lunch Price per person: R 150–200 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Carrot Cake, Lemonade, Lemon Meringue

Terrible muffin. Advertised as spicy apple. Dry cold dough ball with a bit of Cinnamon sugar on top. No sign of apple. Meal type: Breakfast Price per person: R 50–100 Food: 1 Service: 5 Atmosphere: 3