Best Western The Grand - Hartlepool

Amazing stay at the Grand Hotel last night. Had the most amazing suite room 104 jacuzzi bath, two huge beds and plenty of room to just unwind and relax. The staff were absolutely amazing, check in were brilliant and nothing is too much trouble. We had planned to eat out elsewhere but the weather put a stop to that and we are glad it did! We had a lovely three course meal in the Restaurant at the hotel and nothing was too much trouble for our waiter, Jordan, who was brilliant. Very attentive and overall a good host. Already looking at our next booking!

This was our first visit to this restaurant and it was absolutely beautiful. We were situated on the first floor in a large, lovely room with large windows. The ensuite bathroom was equally spacious and featured a large jacuzzi. The atmosphere was very romantic and the restaurant served excellent quality food. If you have lactose intolerance, I recommend informing them when booking your stay. Reserved parking is conveniently located near the hotel and costs £3.00 per day. I highly recommend this place, it has a lot of character.

As I’d reserved a single room I didn’t know what to expect but my rooms were first class. Very clean and well designed. The furnishings were first class and the bed was very comfortable. The only problem I had was the shower, as I have arthritis in my hands the controls were very difficult to turn and adjust. Apart from that small problem I enjoyed my stay. The seagulls wake up early but I’d brought ear plugs.

Upon arrival in Hartlepool we passed hotel and ended up not knowing where we were in the town. Phoned hotel who then gave directions to car park opposite hotel £3 for 24 hrs, however, this expires at midnight and assumes you've been there from 1201 not 1700 not ideal leaving hotel at midnight in jim jams to pay for new ticket. Was told it was ok to park in council car park after 6pm as long as we were out before 0830 next morning! Room basic but you only need a bed, bedside tables wardrobe to hang clothes. Kettle, tea coffee, bics provided. Huge lamp shade hanging from ceiling with a 20 watt bulb in it! Even with all other lamps switched on the room was extremely dull when you have to put your slap on girls this is not ideal! Bug issue with water supply in bathroom. Shower scalding, unable to adjust temperature as cold water pressure non existent. Breakfast ok, however had to ask for semi skimmed milk which I got on day 2 staff all very nice but feel for them as they're all trying to make up for patrons disappointment.

Came here for a wedding for two friends and stayed over. For the wedding part of the day it was 5*’s amazing food and drink. Nothing too much trouble for the staff. The accommodation side was 1 star. Hence my overall rating. Having booked up a room months ago I rang up recently to confirm and they had me down as 1 person staying. This was changed on the booking. The room was shabby and small with a 3/4 size bed in it. The light didn’t work and there was wallpaper hanging off the wall. We asked to be moved but were told no other rooms were available. Mentioned the size of the bed to the receptionist on check out and was given a 25% refund however we should never of been allocated what was a single room for two guests. Breakfast was poor was severed till 10 and we came down at 9.30 everything had obviously been sat out on the warmer. The bacon was hard and inedible and everything looked dried up.