The Sussex Exchange - Hastings

Had a catch up with the girls really nice setting the food was ok I had a vegetarian burger although it was nice the person that brought it to the table didn't seem to know if is was definitely vegetarian that made me a bit worried . My friend asked for sweet potato fries and got normal Fries they did swap them for her.staff were friendly but service was slow . Was a little disappointed as it was our first time here in a few years. Dietary restrictions: I was asked about dietary requirements I was happy about that as I'm lactose intolerant.

Appalling!!! Arrived early on a Sunday for our table, told we weren’t allowed to order a drink because we were 20 minutes early. Also told we couldn’t order from the bar. Not told how to order or see the menu. 50% of the food was sold out but considering it was a 12:30 booking. Service was very very very slow and almost non existent. We have been here an hour and ten minutes and still no food! Told us the steak could only be cooked well done. 3 steaks on the menu, only one option not sold out and they only had one of those which HAD to be well done. We nearly walked out numerous times. The worst restaurant I have visited in years.

Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5

We had a birthday meal here yesterday and the experience was appalling. We were a table of 10, which I understand it can take some time to cook the food, however waiting over two hours for our mains is unacceptable. We had to pre order our food too, so waiting this long this is not on. Once the food finally arrived, the chips were cold and soggy. I took the last bite of my vegetarian burger, and imbedded in it was a long hair. It made me feel extremely uncomfortable and embarrassed. The young female waiter was lovely and very apologetic. However, the managent were rude and seemed very condescending to us, as we were young adults. I was made to feel like I was a liar, as the female manger said we get customers saying this all the time to try and get a discount/meal taken off. Surely there is an issue on their behalf if customers are regularly saying this? We stated how the CCTV camera would have recorded me pulling the the piece of hair from my mouth, and everyone looking to see what had happened. The male manger then said he would return, but never did. We heard nothing else about the situation from the staff members and had the male bouncer watching us, making us feel uncomfortable. The young female waiter was lovely and attentive with drinks. For a £500 bill and travelling an hour and a half to get there and back, we would have just liked a sincere apology from the managers. The way the mangers handled the whole situation was unprofessional and ruined the rest of the evening for us all. Will definitely not be coming back to this overpriced restaurant and do not recommend.

Wow what a place great food, great service, great venue. The staff were fantastic. Easy to park so no walking, we had the choice of sitting indoors and then cocktails outside next to heaters with live music. Just a great place to be on a nice evening with friends. Food: 5 Service: 5 Atmosphere: 5