Lavender Tea Rooms - Havant

After having a positive experience in the past, my 90-year-old mother and I decided to have lunch at this restaurant. We both ordered prawn salads with falafel and hummus from the menu. Unfortunately, the falafel and hummus were missing from our plates. When we inquired about this, we were informed that since nobody had ordered those items, they were not available. We asked for an alternative and were given half a slice of bread each. To make matters worse, I found a hair in my salad. When I brought this to their attention, I was told that the kitchen staff had dark hair, so it couldn't have been theirs. I was left speechless by this response. Furthermore, we were denied a refund because the hair supposedly did not belong to them. All we wanted was an apology, but it seemed like too much to ask for. Needless to say, we will not be returning to this restaurant.

Very disappointed after waiting nearly an hour for a cheese scone I ordered that didn't appear, I ordered this as I was in a hurry. Its annoying when someone after you orders a jacket potato then receives their order before you!!! I won't be coming back!!

Popped for a quick lunch when out shopping with Mum. A little busy, but got lucky with a table just leaving as we arrived. Quick drinks and a little wait for the food. But when you know it’s fresh and independent you don’t mind waiting. It was well worth the wait. Good portions, hot and full of flavour. Emma (the name on the receipt) was spot on, attentive and friendly. We will definitely be back

Had our Christmas afternoon tea at lavenders as usual... Omg amazing we took our cake home as we were full..... Staff brilliant as usual very welcoming.... Quick service but didn't feel rushed at all Best around by far.. cant wait to go back

This restaurant is absolutely fantastic! It is impeccably clean, the staff is very friendly, and the food is delicious. I had the eggs Benedict with bacon on a muffin, and the poached eggs were cooked perfectly - they were the best I've ever had. I highly recommend this place, and the prices are reasonable too.