The Terrace Dining Room At Lake Junaluska

We booked a couples trip at The Terrace for 4 nights around Thanksgiving in order to have somewhere with beautiful views that also had lunch or dinner on site for the holiday. The Terrace seemed to fit the bill and even offered a package that included a lake view room, breakfast each morning and lunch buffet on Thanksgiving Day. We arrived in the middle of the night and were promptly greeted/checked in. I was asked to initial some paperwork which mentioned there wouldn't be housekeeping due to COVID, but to call if we needed anything. I think it's a little late in the pandemic to use that as an excuse, but alright. Upon entering our room, we noticed the room was spotless and well maintained. Big kudos to housekeeping and maintenance! The view from the window was breathtaking. Thanksgiving was fantastic every single dish was delicious and staff was constantly present to make sure we had what we needed. The hotel itself was well decorated for the holidays and had lots of comfy seating areas. A few things were left to be desired: a very small bathroom with no fan providing little privacy, 2 rolls of the lowest quality toilet paper imaginable, 2 towels per person and no extra trash bags. Also, there was only one day's worth of coffee and a few tissues left in the box. This would have been fine if housekeeping was offered daily, but since it isn't, it meant we were going to have either call for basics daily or ask at the front daily, which is pretty uncomfortable and feels like you're asking for a favor. The first day I asked for extra coffee and coffee condiments they didn't have the condiments readily available and asked me to go grab some from the tea station. The first and only time I asked for trash bags, I was given a roll, which upon getting to my room ended up being ice bags that barely hold anything. It's funny how maybe $5 worth of extra supplies being left in the room on day 1 could have made our 4 night trip so much more comfortable (or even having a little door hanger to check what items we were low on to leave outside the door so that housekeeping could leave some in a bag). As for breakfast (which was paid for as part of our package) it is only offered from 7 9am. I arrived one day around 845am and many items were no longer available. I would normally arrive earlier than the last 15 mins, but most hotel breakfasts have at least a 3 hour window, and this was not a free breakfast. The waffle maker wasn't available during much of our stay, an aspect of breakfast we were much looking forward to. Overall I'd stay again if the price was fair enough to warrant waking up earlier on vacation for breakfast and bringing our own basics.

The good news is the the staff was nice, the common areas are well done and well maintained, and the coffee was great (although only available in the lobby from 6-9am and the dining room (7-9am . That 's it for the nice things. The guest rooms are uniformly small, rundown, and poorly lit (increasing their dingness . The beds (we had two double beds in ours, as do most rooms took up most of the room and needed the mattresses replaced or at least rotated. It was difficult to not roll off onto the floor. The bathroom has only the toilet and bathtub/shower. The bathroom exhaust didn 't work. The vanity and sink are in the room. Limited number of plugs in the room. There was no maid service despite that fact that we were here for 10 days. There was a system for exchanging towels, but nothing for TP or coffee (I raided the maid 's cart . The combination air conditioner and heater worked intermittenly, but only if you monkeyed around with the thermostat, and when I was able to get it to work, it would only run until it shut off. To get it to start up, you had to monkey around with the thermostat. This made for some extra chilly mornings. I reported problem to front desk. Nice people, but nothing happened. The sheer curtains in the room 's windows are so old they had sun bleached badly and had 3 rotted tears, each 1 to 2 feet long (and this was on the north side of the hotel, away from the sun! . Breakfast (included with most stays is hit or miss. The dining room is only open for breakfast from 7-9am and is self-serve from a buffet steam table. the breakfast quality depends on whether there is a large group holding a conference/convention. If there are a lot of people in residence, it is fine. If there isn 't a group in residence, breakfast isn 't good ... to the point of the steam table not being turned on and the food being cold by 730am. The breakfast selection without a conference/convention in residence is very limited. Another reviewer suggested tearing the entore hotel down and rebuilding. I think that 's a little drastic. Gutting and replacing all the rooms and upgrading the dinng facility is all this place needs. I doubt we will ever stay here in the future. There are too many other choices in the nearby towns.

This was the perfect location with a Lake view. Our room was on the 5 th floor (1510). We were 30 min. From Bryson City and the Smoky Mountain Train Depot. The Fall colors were amazing around the Lake and the walking trail around the Lake was fun and beautiful. There was a gas fireplace in the common area with comfortable rock chairs everywhere. The gift shop across the street had the best strawberry smoothie. The rooms had adequate space and the beds were comfortable.

Clean hotel with beautiful lake view. The only thing I wished they had is some restaurants in the area for dinner. We had to drive to a nearby town for dinner. This hotel seems to be a religious center but I didn’t feel any different from other hotel. The staffs are very nice. Good hot breakfast, bacon, sausage, waffle, French toast, coffee

We loved this place ! Everything about it. Views are breathtaking! from everywhere. Staff are friendly, warm, knowledgeable about everything. Lots to do.Great location. Our room was great, and clean . We didn’t get one with lake view this time. Has refrigerator. The free Breakfast buffet is great . We have already booked our next stay !