Holiday Inn Express Suites Helena

We have never been treated so poorly at a hotel. My husband has a traumatic brain injury from being hit by a car while directing traffic as an Idaho State Police sergeant. He has to have 8 hours of sleep or his brain will not work properly the next day. We got back to our room late because of a wedding the previous evening so l hung the do not disturb sign on the door. A little before 10 there was a knock on the door telling us we needed to move our car because they were redoing asphalt in there parking lot. There had been no mention of this at check in. I went down to the front desk to complain. Check out wasn 't until 11, we shouldn 't have been disturbed. The front desk manager Alisha said I was argumentative and told me to go pack up our stuff and to leave immediately. I was shocked. There weren 't any sincere apologies or understanding. I told her I was calling her boss, she told the guy who knocked on our door to just leave my vehicle and let asphalt get on it. We hurriedly packed to leave and as we were checking out the maid told us don 't come back. At this point my traumatic brain husbands brain shut down. The asphalt guy threatened to trespass him as he called him childish. This is definitely not a place to stay for a person with disabilities. They could have kindly and sincerely apologized and we would have left quietly. After my husband was hit by a car, he was in the hospital for a very long time in Idaho Falls. I had stayed (lived) at the Holiday In Express in Idaho Falls. Every employee there was exceptional. Helena could take some lessons from them. These employees were the most unprofessional, most aggressive, immature adults I have ever encountered at any hotel.

Rude staff who didn't care about noisy people in thr next room. Did absolutely nothing. Stuck with it all week. Almost ruined trip

Been awhile since I stayed at a holiday Inn, made lifetime diamond at Hilton so I switched where I stay to build points. Holiday Inn is comfortable and clean. Bit to mention a couple hundred dollars less then Hilton property in Helena, I didn't pay this much in NYC.

Stopped over here on the way to Glacier National Park. Hotel was clean and comfortable. Great for a family of 5. We got here late so didn't use pool or fitness center. Breakfast was really good and complimentary. Price wasn't bad for the room. I did think it was weird that I needed more towels and the clerk told me I had to bring her the old ones before she could give me new ones. Actually I am going to remove a star for that because it was inconvenient. I would stay here again.

Staff were extremely rude to my children who were having fun in the pool. Apparently their hotel is meant for drunk adults to hang out in the hot tub. Left and will not be back.