Golden Chick - Helotes

Omg.... them yeast rolls are on point. They come with your meal. You can also do a side order of just the rolls. These rolls are legit on point! They're hot, soft, moist, buttery and full of deliciousness. I cannot believe it took me so long to visit this place. They currently have a boneless wing special going on. I decided to order the special and they're pretty good. I went with Buffalo flavor and it's the good Buffalo sauce that has that buttery taste to it. Oh and did I mention corn nuggets!!!! Yes, they sell corn nuggets!!! That's a win in my book. I'll definitely be visiting Golden Chick again.

For fast food, the food isn’t that bad. However, the customer service needs some help. Those working seemed to have the attitude that they did NOT want to be there. No smiles, no “hello’s, no “can I help you.” They forgot an item that we ordered. My wife went to tell them, they acted as if it was our fault. Golden Chick would be a great place if they would train their employees at this location customer service.

I came to this location for lunch 11/17. I repeated my order three times in drive thru to try to get it right. It was not complex; four piece tender meal and a chicken sandwich meal with the sandwich plain. When I got to window I repeated once again and was told that the sandwich was already made and not plain. I was told that I could remove the sauce and pickles because they could not make another sandwich. Needless to say that I left after this poor service and went elsewhere. I usually don't go to this location because of poor quality and service but wanted to try again. Will not be going back, many other choices in area. There is a reason there is barely a line during peak hours at this location.

I grade on a curve based on expectations. Fast food gets more leeway than fine dining. That said, the improvement since new management took over a few weeks ago is vast and impressive. The food (tenders, potatoes and a roll) was flavorful and hot. The restaurant was clean (noticeably updated) and welcoming. And the staff was expedient and friendly! Bump them up from a 2 on my last visit, to a solid 5 now. Only recommendation... It's weird that all 4 TVs are in the same corner. 2 where only a single table can view them. Consider moving them out to the larger seating area to make it more enticing for people to dine in! You're welcome.

They're yeast rolls taste so good, we went back and bought 18 of them! Their chicken ? is so much better than KFC! Good service.