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Contribuisci feedbackThis morning, I ordered a large cold brew with vanilla and caramel. Unfortunately, when I tasted it, the drink was sour. I lifted the lid and discovered that it contained spoiled creamer, as there were white curdles in it.
We ordered our food to dine in, but by the time we unwrapped our burgers, they were already cold and made incorrectly. We requested replacements that were prepared correctly, but those arrived nearly cold as well. We also noticed that the lettuce, tomato, and pickles were too cold, which may sound like a minor complaint, but they really brought down the temperature of the burgers too quickly.
When I arrived and ordered the small grape slush, I was charged $4.54. However, when I got to the window, I was handed a Reese's Blast instead. I immediately pointed out the mistake and reiterated that I wanted a grape slush. They quickly set to work on the correct order, and after about three minutes, they handed me another drink. Unfortunately, they didn’t offer to refund the difference in price; I had to ask for that myself. The second drink ended up costing $3.57. I took the drink to my dad, but when he took a sip, he found it was a grape cream slush. Given his condition, the cream would only aggravate his throat. Frustrated, I drove all the way back to Sonic. When I asked to speak to the manager, she didn’t offer any compensation; instead, she just handed me an actual grape slush in a medium size instead of the small my dad requested. He could only manage to drink about half of it due to his chemotherapy. The manager told me to keep the cream slush, which ended up being thrown away. Overall, I was very disappointed with the service at this location. My dad simply wanted something blended with ice to help soothe his throat, but instead, I ended up wasting gas, money, and time making multiple trips.
DO NOT EAT AT THIS LOCATION! Never have Onion Rings and Lackluster service. Go to the 300 S Boulder Location instead. We have NEVER had a good experience at this location. Can I give it ZERO stars?
Team leader was a nice lady at the window. But what happen to mixing the topping into the blast? Every Sonic we go to has topping on top and just pure vanilla ice cream under. The menu should say Vanilla ice cream with a drizzle of flavor on top Not mixed in
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