Terraza - Henrico

Placed an online pickup order and showed up to a closed restaurant along with 15 other people standing in the parking lot. I understand restaurants are perpetually short staffed right now and things happen but maybe turn your online ordering off if you’re going to unexpectedly close? Also had to dispute the charge with my credit card because nobody is answering the phone.

As for parking, there's a spacious lot right in front of the restaurant with about 15-20 spots. I've never had any trouble finding a place to park.

We attempted to get a beer at the bar, but the bartenders were preoccupied with mixing drinks from buckets, which seemed unsanitary. We ended up waiting 25 minutes for service. The margaritas we ordered were completely devoid of alcohol. When we told our server, I even asked if they could add a shot to mine. To make matters worse, we were charged different prices for the same bottle of beer—Corona. The fajitas we ordered looked as if someone had already chewed them, and they weren’t even sizzling. We sent them back, and it’s absurd that customers received only two tortillas. My enchiladas were unappetizing, and the rice was equally bad. The meat tasted boiled and shredded, with no seasoning whatsoever. What really topped it all off was the dissatisfaction of the other customers around us—some walked out, while others voiced their complaints. It seemed management was more focused on flirting than taking care of the restaurant's issues. When we got our check, they inexplicably added an 18 percent gratuity for just two people. I took the paper menu and checked the restaurant's website when I got home, and there was no mention of this policy. It seems dishonest to mislead customers in this way, and I hope it doesn’t come back to haunt the establishment in the future.

The Mexican food is outstanding and reasonably priced. The waitstaff was fantastic; they provided helpful suggestions and took excellent care of our table. Additionally, there is lovely outdoor seating available. Food: 5/5

Really good!!i got a torta; which was really good! you can add either beef, grilled chicken, or fried. lots of toppings and light too!the other dishes were made well and the atmosphere is really nice, along with the service .