Umi - Henrico

We looked it up online and it stated that they were only taking reservations. I don't know if it really mattered, because no one asked our name when we arrived. We waited about 10 minutes before being seated, and another 20 minutes for service. They did not have very many food options. The calamari was a very, very small portion. This was not the best sushi in Richmond.

The food was great and the service was phenomenal. My server went above and beyond to make our dining experience exceptional. After ordering an expensive market price item on a whim (uni, Japanese sea urchin), my server took the time to explain the difference between it and similar items from other sources and triple checked to make sure that I was satisfied with my order. They even bought my son a special treat since he was not a fan of the pricey item. Cannot recommend this place more.

Best sushi! Everything is fresh and the presentation was just gorgeous. The owners, sushi chefs and staff are so very friendly. An absolute must go if you are looking to have a real sushi experience!

Umi was terribly disappointing. We went on a Saturday afternoon for lunch at Noon where we checked to make sure they 'd be open. We were delayed a few minutes as we waited for a family member to join us which gave us enough time to realize this place isn 't anything like I remember from the last time I was there a few years ago where we met and had a large group meal, similarly on a Saturday afternoon. Our service was okay (not trying to say anything bad, but nothing much good to say either), and similarly much of everything else I can critique follows suit. The decor, the atmosphere, the menu, the overall vibe and attitude of Umi is just 'okay '. Unfortunately our specialty sushi rolls matched the rest of the experience drab, sad, and gave us no reason as to why we would ever go back. Unexpectedly odd was the music got cut off as we had finished eating and were politely talking. I know I checked to see what time they opened and we should have been fine, but without any communication or anything else the ladies shut down the place at 1:30 and were trying to give us the picture that it was time to go. I can appreciate they weren 't exactly rude about it but it was also void of proactive, positive customer service by way of communicating with us their appreciation that we joined them today but politely let us know they would be closing soon. Instead they just passively made us awkwardly uncomfortable and without saying so let us know you guys should leave . Umi officially earns a 1 star review though I would love to see the ladies who work there and seem to own it to turn it around and get it back on track. I don 't see how this place would survive too long based on what we saw, ate, and experienced this day.

Fantastic Fresh Fish! World class sushi in RVa? Yes! The fatty yellow tail and fatty salmon were the highlights. But the complementary piece of Toro for Thanksgiving (yes, seriously! She gave me a free piece of Chu Toro! made me a customer for life.