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We waited nearly an hour for two breakfasts, even though the cafe was pretty empty. The coffees took ages to come after ordering them. When our breakfast came, we had to get our own cutlery. Had to ask for hot chocolate as they forgot to bring it. Asked for ketchup and our breakfast was pretty much finished by the time they brought it over. Food very average and over priced. Wouldn’t go back.
I recently visited Hereford, and ate a few times at Rocket Cafe. The food and service was always excellent and I highly recommend it for breakfast, lunch or a delicious coffee break.
This cafe has gone downhill, especially in the last year. When we sat down, we realised the table was dirty (bits of food on it) as had happened a couple of times previously and so asked a member of the team to clean it, which they did (properly). However during our meal we observed another of the team clearing away a different table and were shocked to see them using a used/dirty napkin to flick at bits on the table then walk away. If this is their idea of cleanliness then we won’t be visiting again, which is a shame as we were regulars.
Bad service. No cutlery available or salt pepper. The whole place felt grubby. Tables not cleared. Shall not be revisiting