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Contribuisci feedbackUpdate on the below review: The manager never contacted me. Only the canned response you see from the establishment is what I received. Dominos clearly doesn?t care when their customers, albeit long time faithful customers, receive a bad product from them. That?s the message as I understand it. We ordered 5 pizzas for pick up. We?ve been loyal customers for many years. Today when we arrived home with our pizzas, they were over cooked on top. The crust and cheese were charred/burnt. All of us (3 families) agreed that we received sub-par pizza. We drove back to Domino?s as we felt they needed to know what they had baked for us and we were unhappy. Upon arrival at the Elden Street Herndon Domino?s, the manager was extremely rude to us stating, ?That?s how we make them.? He did offer to replace one of them. But then said about the other pizzas, ? I don?t want to hear your story. Have a nice day.? The behavior of the manager and his response was worse than the pizzas. I can say without a doubt that today, the Dominos on Elden Street in Herndon lost multiple faithful customers. We will never order from here again.
The cashier seemed inexperienced, but the quality of the food was good. My go-to order is a large pizza with green bell peppers, chicken, and onions.
One concern I had was that the staff were not wearing gloves, unlike other food establishments. While they were careful with food handling, it did make me a bit wary considering the number of customers they serve. Despite this, my overall experience with the preparation and completion of my order was satisfactory, except for the fact that my meat lover's Pizza was missing. However, I was understanding of the mistake, as they were busy that day. The cost of my order was on the higher side, likely due to economic factors, so be prepared to spend around $50 for three medium pizzas and two 2-liter sodas. Overall, I had a good experience at this location and would recommend it, although be aware that it is pricier compared to other fast-food options.
This particular Domino's Pizza is quite good. I haven't tried their delivery service, so I can't comment on their speed or efficiency in that regard. Ordering online is very fast and my orders have always been accurate. While it may not be the absolute best pizza, it is reasonably priced and enjoyable.
Update I was contacted by the general in the area and he was very kind to fix my question. Usually pizza is good, but the last couple of times I had problems with the drivers and my last delivery I don't know what happened, but my pizza was all messed up, I tried to call customer service, but had no answer from them!