Tropical Smoothie Cafe - Hershey

The food and atmosphere were excellent, although there was a bit of a wait between being served, receiving our smoothies, and getting our food. Overall, I would rate the food 4 out of 5.

Great Smoothie! I got the Paradise Point. They have a lot of options, for a good price! The only thing I 'd say isn 't perfect, is the time. Being in Hershey, businesses are expected to be on top of their game. We waited a little longer than I had expected, so that 's my only real complaint . As I said, the smoothies are GOOD though. )Food: 5/5

Additionally, I ordered a chicken quesadilla and was disappointed to find it had barely any ingredients. I specifically asked for chicken, but it came without any, and I was still charged the same $6. They could have at least added more cheese! Both sides were dry and flat, with hardly anything in the middle. I've had this experience more than once, and it feels like I've been cheated. It's really disheartening because I used to enjoy this place! I even took a picture of the plastic I've found – I had to slowly drink through it and pick it out of my mouth individually.

I’ve been going here for a while due to it being in a great location. Lately the place has gone downhill and it gave me a chance to read other reviewers thoughts. Sadly, I agreed with them that customer service needs to step up. Dirty looks, substandard food, long lines, filthy bathroom, and watered down smoothies are not going to get you return customers. Tonight, I politely asked the staff to make a new smoothie for me because the one they made was chunky, watered down, and simply not as expected. It didn’t taste anything like mango and I didn’t want to risk getting sick. I got a blank stare and was told it wasn’t their fault. I told them that I come here often and I never had to complain about my orders. Same response and both servers started to ignore me. I left giving up my bonus points that I used to get my smoothie. Sadly this is probably the last time I visit this location. Other places in Hershey are opening and deserve our patronage. They simply want it more than this business.

My experience on January 1st was quite disappointing. The staff wasn't very friendly and seemed to have little patience for customers. The quesadilla I ordered was poorly made and fell apart the moment I tried to lift it, forcing me to eat it with a fork. To make matters worse, they were completely out of napkins during my visit. Overall, it was a rather strange experience, and I wish I had just gone to Jersey Mike’s next door.