Polo Norte - Hialeah

I?ve been going to this restaurant for years, and I?ve enjoyed family meals here. Recently I made the mistake to return and we had my daughter?s service dog which is in training. We came in and after they sat us, it was obvious we had the dog with us, awaitress with a face came over and asked for the id card that identifies him as a service dog. I explained that he is intraining that?s why he wears a vest that states he is in training. She explained that ?the owner? required the card otherwiseshe could lose her job. I explained to her that in the state of Florida service dogs in training have the same rights, and thathe is fully potty trained and non aggressive. She went on to say that it didn?t matter that we needed the card because again theowner required it otherwise she could lose her job. I told her it was illegal to do that in that state of Florida, and she saidit was not true, she went on to tell me a story which I was not interested in. One of the conditions my daughter needs the dogfor is anxiety, which unfortunately during that incident that waitress created a lot of anxiety for her, as we were escorted outof the restaurant after being sited which was completely embarrassing. If they have that rule, which by the states is not legal,then they should not sit you to then embarras you and ask you to leave. They were so concerned about the dog being there becauseI guess their worried about hygiene however there was a dead lizard under the table and the crumbs all over the bench. Not onlywas the waitress rude but she kept arguing with me that is not illegal to ask for paperwork, when it actually is. I usuallydon?t spend time writing reviews but the horrible experience we had that day unfortunately ruined our day. I recommend the ownerto train people on ADA.

I went for a late dinner around 9:30 pm and found the restaurant to be nearly empty, which is typical for weekdays. The waitress was extremely patient and polite, demonstrating great professionalism. Despite the late hour, she took our order without making us feel rushed. The food was enjoyable, served hot and delicious, with a fresh taste.

The skirt steak with chorizo was excellent. The pork chunks with sautéed onions were a must-try. We initially came for the pizza, but ended up choosing other traditional dishes. The black beans and rice were a favorite as always.

The food was generally fresh and well-prepared, however, the service was unfortunately poor. Our group had to repeatedly communicate our orders and our table was ignored. In conclusion, the food met expectations but the customer service did not.

These restauran is one of my favorite place to eat with my family. But unfortunately the food is losing quality. The antojito criollo tasted like was cooked in old oild and came with 2 pieces of fried boniato. I am sure they're can do it better.