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Contribuisci feedbackThe service, food, and staff were excellent at this restaurant! However, the rooms had a musty smell and I was concerned about the stability of the floors. I understand that it is a historic and old hotel, but they should invest in better restoration to improve the overall experience.
We recently stayed at this hotel for the second time while attending concerts at the Opera House, which is just a few steps away. The staff is friendly, the food is good, the breakfast is great, and the bed is comfortable. There is parking available outside and you can get a pass from reception for a reduced rate. The building is very old and historic, and could benefit from an upgrade in the decor to showcase its unique charm, like removing paint from the lovely stone door frames. Overall, it is a nice place to stay.
Went here for a pre-theatre meal. Good job we turned up early, as the dining experience was so slow that we had to rush our dessert in order to get to the theatre on time. Over 2 hours for 2 courses teally not acceptable. That said, I was happy with my food choice, but thought it was rather overpriced. Paying the bill was like something out of Fawlty Towers, as the staff couldn't find what we had ordered. Beautiful building, food quite good, but I won't be going back till they sort out their customer service.
Absolutely disappointing experience. Food was below average, overpriced, v bad service. The starter stem broccoli cous cous poorly presented, made out of packet!!! Main: gammon overcooked dry , the vegetarian stuffed leeks v bland and tasteless.
Gorgeous setting, well worth a visit but clear flaws with the dining experience. The building is worth a visit because of its history, like much of Buxton everyone should visit for that reason alone. The staff were friendly and attentive, but seemed a little put out when I returned a beer that I thought was sour. Its replacement was just as sour despite being from a different pump. Additionally, the dining experience is not good value for money. Let me explain. Firstly, the draught lager is sour, meaning someone isn't cleaning the lines regularly, if at all. It was the same with Amstel and Moretti. It appears that Ensana management have the staff switching shifts between The Crescent and Old Hall Hotel, so that gives the impression that no one fully understands where the bar and its beer are up to. Avoid the draught products. Secondly, we asked for a wine menu, and were given a copy each, both with different prices. The staff checked prices on the till and they were also different. Again, the impression of no overview. Thirdly, while the starters were good, I ordered the lamb £26), which was both small and fatty. The potatoes had clearly been cooked the day before and reheated in the microwave before being soaked in a load of chippy gravy. The veg was fresh but this is scant recompense. Ensana are trying to work within their budget but standards are not as high as the prices. It was food that a Wetherspoons would serve for 50% of the price. Serving staff are eager to please but they are working with substandard food training and poor food prep technique. And someone needs to manage the draught beer offer properly. Disappointing.