The Pack Horse - High Peak

Called in after Kinder Scout Hike. Lovely place, busy and cosy. Didn't get food, just relaxed with a pint. Fire was lit, heating was on. Service: 4 Atmosphere: 4

I hope this message finds you well. I am writing to bring to your attention other readers a deeply distressing experience my partner and I had at your restaurant recently. While I commend your team's initial professionalism and understanding when we were running late, I must express my grave concern and disappointment with the way a severe allergic reaction was handled during our dinner. To provide context, I failed to disclose my severe nut allergy during the booking process, an oversight for which I take full responsibility. However, I was alarmed that neither our server nor the kitchen staff inquired about allergies when we placed our order, a standard practice that could have averted the unfortunate events that followed. I ordered the Stone Bass fillet, and upon taking the first bite, I immediately sensed an allergic reaction—my ears itching and throat tightening. Concerned, my boyfriend asked the server to confirm if the dish contained nuts. After a brief check, the server assured us that there were no nuts in the dish, and gave a thumbs up afterwards. Trusting this information, I continued to eat, only for my reaction to intensify. In the midst of my escalating allergic response, we expressed our urgent need to leave and requested the bill. Shockingly, another server insisted on the mandatory 2-course minimum for the set menu, despite our plea that I was unwell. This felt like an inappropriate and callous insistence on a policy rather than a genuine concern for our well-being. I want to emphasize that our complaint is not entirely motivated by financial concerns; we understand and respect restaurant policies. However, it would have been appreciated if we could have just paid for what we ordered. The lack of sensitivity and understanding during a medical emergency is deeply troubling.We both work in healthcare and we would expect a higher level of care and compassion from your establishment. The situation was aggravated by the absence of an allergen sheet, a standard feature in reputable establishments. Instead, the server texted the list of ingredients, which did little to alleviate our concerns and added an unusual element to the already tense situation. I sincerely hope you take this feedback seriously and use it as an opportunity to reevaluate your team's approach to customer care, particularly in instances of allergies. Imagine if this were a life-threatening situation involving your child, I would trust you would agree that compassion should always take precedence over policy. I urge you to consider implementing better training for your staff regarding allergy protocols and emergency situations. Your restaurant's reputation is at stake, and I believe a commitment to improvement will not only salvage customer trust but also contribute to a safer dining environment for all patrons. Thank you for your attention to this matter, and I sincerely hope you take the necessary steps to prevent such distressing incidents in the future. Food: 1 Service: 1 Atmosphere: 1

Wow!! Absolutely amazing food, excellent service! Dog friendly, get booked in!! Price per person: £70–80 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Roast Lamb, Sunday Roast, Salted Caramel Custard Tart, Roast Beef

Went for a celebratory meal with our 10yo daughter. They wrote her a card which was signed by the staff which made her feel special. Food and service was amazing. Can't wait to go back! Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Vanilla Crème Brulee, Duck Breast, Salted Caramel Custard Tart, Venison Wellington

Food is lovely, very reasonable pricing and great service ! Certainly a little gem. We have the Fish Fizz deal, two mains and a bottle of wine for just over £30. Will be back next time we are passing through. One of our party was gluten free and was well catered for. Food: 5 Service: 5 Atmosphere: 5