Marks And Spencer Cafeteria - Highland

Felt terribly sorry for the blonde girl on the till by herself when I came in last week. With a massive queue of people waiting to order and pay for their food and hot beverages. There appeared to be plenty of adults around.. chatting and clearing tables.. and this poor young girl was left to do the till and make all the hot beverages alone. Don't get me wrong she did a brand job but I could not help but notice how unfair the dynamic seemed!!! She was rushing around and they were just floating about chatting.

The worst coffee, apathetic service, dirty tables and now you have to ask for cutlery. Time for a major upgrade M&S

Cafe was clean staff were lovely we were served very quickly we alway go to this cafe So staff knew our order and our coffees were ready waiting for us we love the service here

I recently had the opportunity to visit the M&S cafe in Inverness, and unfortunately, I must say that I was not impressed with my experience. The service was slow and disorganised, and the staff seemed to lack the necessary training to provide a high level of service. The quality of the food was average at best, and the presentation was lackluster. There was great customer service fir regular customers. However with a queue stretching out into the main shop you cannot afford the time with individual customers. There needed to be a greater focus on getting everyone served. As customers, we expect a higher level of service and attention to detail, and I was disappointed by my recent visit.

My husband and I visited before Christmas and had to wait a very long time to be served. The service was poor and the food was poor also u did not expect this as other M&S outlets are better , but it has been a while since I last visited.