Chipotle Mexican Grill - Hilliard

The staff was very friendly, and the atmosphere was welcoming. Thank you, Chipotle, for the delicious food! Yum!

This was possibly the worst dining experience I've ever had, particularly when it comes to tacos. My order wasn't ready—or at least, it wasn't handed to me—until 20 minutes after the scheduled pick-up time, leaving the crispy dishes a soggy mess. To make matters worse, the so-called "three barbacoa tacos" were incredibly disappointing. They contained only a few shreds of meat and a large chunk of fat; even if the meat had been ample, it wouldn't have been enough for a single taco, let alone three. Overall, it was an awful experience. I would strongly recommend staying away from this place if you're looking for something worth eating.

I placed my order through the mobile app, and everything was ready on time. The food was prepared perfectly. Overall, it was a fantastic experience!

The waiting time to get their order when it is placed online is ridiculous and does not play any role when they pick up inside or through the chipotlane. the staff there is oblivious and does not recognize them or ask them to help them. the acidic cream is consistently casual and the food quality has gone downhill. the lane is by far friendly or even great it on professional wise. management is clearly not present and should therefore be ashamed and work on customer competencies

We love Chipotle but this location seems to be going downhill. The portion sizes have become super tiny and the rice doesn't seem to be cooked all the way, brown or white but the brown was worse. They aren't as quick and efficient so they move slow when it's busy which is not typical for Chipotle. The staff seems like they don't want to be there and they aren't as friendly as other locations. I don't know if this is just because they've had a lot of turnover but I'm kind of sad to say I don't want to spend that much money on small portions of undercooked food. This is in a good location but there are too many options in the area to waste money here so I hope they improve. I will say that every Chipotle I've been to in Columbus (and surrounding cities) has sub par rice to begin with. I don't know if it's the water or how it's cooked but in Texas, Louisiana, and even Florida the rice is super fluffy and soft but in Ohio and Pennsylvania the rice is quite a bit more dry, clumpy, and harder than what we're used to. Not a deal breaker but just not as good so if the rice is an issue for you and you are visiting some other state don't shy away from trying Chipotle.