Tim Hortons - Hilliard

Don’t go. I’ve never seen such a sad attempt at making a bagel. Tried this place three times to give them a final chance and food is always cold. They are very rude when you ask them about it, and they never pick up the phone in there.

If I could give 0 stars I would, You ask for a toasted bagel with extra cream cheese and they don't toast it, and hardly any cream cheese at all, but charge you for extra! Customer service is a joke!!!!

In all my years of living I have never visited an establishment and receive such poor service. It’s already bad enough they charge $1.99 extra for cream cheese but when you ask for your bagel to be toasted it’s a difference between toasted and being burned, I do understand that overwhelming crowds can cause, panic amongst employees but quality should still be top priority in order for people to continue visiting the establishment to keep it open. I hope this does reach someone that does care because I will not be returning.

Clean and fast service almost every time I go there. This recent visit, Zay was very patient with my order. It was excellent.

The other workers has to stop their coworkers from attacking a lady today in the morning .