Tropical Smoothie Cafe

WOULD NOT RECOMMEND. Normally a great place. Today I went and purchased a wrap and a smoothie. Upon opening the wrap, the lettuce was spoiled, it was red and past date. When brought to the attention of the associate, she did not apologize just shrugged her shoulders and said “All of our lettuce looks like that.” I asked if they had any other lettuce that they could please use to make another wrap and she said “No it came this morning and all looks like that.” I asked if I could please have a refund then and she said “There’s no one here to give you a refund.” So no apology, so replacement, no refund. The lack of customer service or simple kindness was appalling. I will never return to this location. Such a shame as we have frequented this location and never had a bad experience until today. If you prefer fresh veggies and ingredients, DO NOT GO TO THIS LOCATION.

I frequent this location often for both my wife and I. Today, I decided to try the new Chirozo Wrap for the first time. To my own fault, I didn’t realize it was not the normal chicken served on other sandwiches. After realizing the error, I politely asked if I could possibly switch the sandwich. I was met with a cold, “NO.” by the manager. She went on to say, “You took the sandwich. So, you can’t switch it. You can pay for another one but, that’s it.” That response caught me off guard because it wasn’t that serious. I get it but, her attitude was terrible. As much money as I spend there, she could have replaced ONE sandwich. NO CUSTOMER SERVICE. Although I live in the area, I’ll drive to Brandon before I visit this location again.

I ordered a smoothie with extra banana. As the associate was making the smoothie, I noticed the bananas were black rotten. I asked her if I could have fresh bananas out of their cooler she said no they had to use the black bananas first. So I asked for the manager so I could have fresh bananas and not the rotten ones that she was trying to give me so the manager comes to the front and says oh we have to use these bananas first so I asked for my money back and left. Beware of the smoothie café and Sun City center. They will try to make your smoothie with rotten produce. I asked the sales associate that was making my smoothie if she would eat those bananas and she said no, she would not , but yet they want the customers to .

If you want to have a little healthy snack this is it! Delicious and healthy is not easy to find! Love this place, im a regular now :

This why chick fil A is winning. Guy when to give me a extra jersey sauce with my meal I bought with a smoothie and I told the cashier to put a extra sauce. The other employee came an say no it 54cent. Now I have a dry sandwich as she said they already added sauce.