Big Island Pearl Tea - Hilo

They have real Taro smoothie.Pricing is very reasonable. I am happy.

I got the mocha milk tea with boba and it was great! It wasn’t too sweet which was awesome and the boba was nice and chewy!Mahalo!

I came into the store thinking I want to gyokuro green tea. I talked to cashier and she said it is not sweet and recommended jasmine green milk tea instead. Going off from what she said, I said ok please let me have that with 75% sugar and boba. She proceeds to get my brothers order which was the kumquat lemon tea. At the end, she did not recite my order but only asked if do I want whole milk? Me not thinking anything I said yes. When our drinks were done, a matcha milk tea came out. I confronted her and asked what happened to my jasmine milk tea. She insisted that I did not order that and I ordered matcha. I never utter the word matcha so how did I get this?? She then proceeded to lie and say she recited the order of my drink. She recited my brother drinks and not mine. I never even heard her say matcha at the end. She did not even say sorry or offer to redo the drink. I will never go here again. Please note: the whole story is paraphrasing. I listed all major points into this review.

Great teas quick serviceFriendly staff lots of optionsFull offering of flavors for that hot day cold drink Love it

This is our go to place for boba teas!! My granddaughter loves the strawberry smoothies and the teas are perfect....not too sweet with great flavor!