Sovrano Caffe - Hinckley and Bosworth

The food is absolutely fantastic, that 's the first thing to say. However....from the word go our waitress was really short with us, impatient and seemed completely annoyed at us. I tried being friendly and we ordered promptly and were very polite (I work in the service industry so I know how hard the job can be). Our service was taken over by a second waitress who was pleasant but similarly distant although not actually rude like the first. At the end of the meal I saw that you went to the counter to pay and queued very patiently and once the couple in front had paid, I waited until the waitress we had had initially looked up. She snarled what do you want? At me so I simply asked if I could pay. She rolled her eyes and said something under her breath so I pointed at our table and just said oh we were over there but she curled her lip, waved her hands at me and said nastily just tell me what you had just tell me uggghhh (honestly she had written it down and I don 't know why she wouldn 't ring it through properly). So I told her the items which she rang up and I presented my card. When I went to.place it on the contact less panel, I obviously didn 't do it with the speed she thought I should (I have no idea what she was thinking really it was such a strange interaction) so she *grabbed quickly at my hand*, tried to take my card and when I gasped in shock she GRABBED MY HAND AND FORCED IT ONTO THE MACHINE. I wish I was making this up but she was *completely weird* with me and could not have been more insulting. She then turned away, after manhandling me and went to make a cup of coffee, leaving me to print my own receipt and not even turning her head to pay any final courtesies that might be normal to a customer. As it was our first visit there it 's not like she could have had any reason to dislike me but there we are, I think she may have been having a bad day but I suggest that unless you are a regular, think twice about going there. I left feeling pretty upset and shaken. My 'nice treat ' had been really spoiled and I had even paid well for the privilege of been throughly insulted for 45 minutes. You might strike it lucky and we really enjoyed our food and had been planning on returning but we would not return under ANY circumstances now as she was completely bizarre and upsetting. I guess go at your own risk would be my advice!

We were very disappointed with our visit today. I have visited the Nuneaton branch and had great food and service, the Hinckley branch was a million miles away. Firstly the service was very poor and whilst we were able to order drinks quickly it took a long time for anyone to take our food order. During this time, one lady was working behind the counter, one lady was standing at the end of the bar chatting to staff and doing nothing, whilst the lady serving was very slow at doing anything. We also felt that customers who appeared to be regulars were served before us. When the food arrived my mega breakfast was very poor. The eggs were overcooked with crispy edges and the yolks overcooked with one being broken. The tomatoes had not been drained properly and therefore had the watery juice soaking into the bean juice. The toast was very thin bread that looked like it had been toasted on a griddle and had butter on some parts but not all of it. The bacon appeared very salty too. The burger meal had a burger bun that was burnt on the bottom and again with salty bacon. We would have complained to get another meal but after waiting for so long in the first place we decided not to. [hidden link]

Popped in for a coffee and was not too impressed. There is very little privacy as the tables are so close together and found people listening to conversations. There was an absence of any personality amongst the staff including the person who appeared to be the Manager. I'm afraid it will not be on my revisit list.

We were in the town and decided to go here for something to drink and eat. The weather was good so we decided to sit outside which there was one table free. We ordered drinks which I ordered a Cappuccino which wasn't the best it was quite weak which was a shame. I had the meatball pizza which was really nice and would have it again (had it a few times previously but seems to be getting smaller in size), and the person I was with had the carbonara pasta which wasn't the best, the smell from the cheese was quite strong and a bit off putting. Overall the staff seemed friendly. The food was ok. The place does get busy so getting a seat either inside or outside can be an issue. Nice place for something to eat

We had an excellent Italian lunch which was cooked fresh, can recommend the breads with oils and the panini. Really good value for money.