Mcdonald's - Hines

Laura at the drive-thru provided the best customer service I've experienced in a long time, and the fries were incredibly fresh!

A customer who had been waiting ahead of me even came out of the store, got into his car, then returned, thinking he had received my order, but it was neither of ours. I was left puzzled about what was happening. Afterward, I decided to go back through the drive-thru, where a woman greeted me and said she'd be right with me, but I waited an additional five minutes without any further communication. Eventually, I drove up to the window, and the employee claimed my food was ready, but she assumed I had left. After waiting over an hour for my meal, she rudely recited my order. This was truly the worst service I've ever experienced. If I could have cooked at home, I would have, but I’m currently remodeling, which limited my options. I strongly advise avoiding this location. The staff seems unfriendly simply because I was ordering from McDonald's. I expected fast food, but I could have dined in a restaurant more quickly than I received my meal here. Save your money and steer clear of this place.

It took 20 minutes for our order to arrive, which included a couple of cheeseburgers and a Happy Meal. Last time, they also forgot to include the chicken nuggets in the Happy Meal.

Absolutely horrible service. I won't be going back.

My pit stop during travel. Didn't have food just a beverage and bathroom break. Clean restrooms and restaurant was clean. Very friendly counter