Jimmy John's - Hoffman Estates

Sought to build my own (with nice). they said it wasn't a subway, and then began to ask what kind of I want?

Very rude. The girls working tonight had no customer service. They couldn 't serve me so I will never eat here again. If I had employees that couldn 't serve customers I would get rid of them so I wouldn 't have to close my business.

I love Jimmy John 's, I was having a bad day today so I decided to treat myself and i was so excited to get my sandwich and I walked in and said hi, the lady said hi...nothing else so I proceeded to ask for the Pepe...this older lady w/ a tattoo on her left arm (she wasn 't wearing a name tag) cut me off mid sentence and mumbled something about closing a register?? I don 't know what she said but she shut me up and didn 't apologize... fine whatever, i waited patiently. When she was finally ready I ordered and she had me repeat myself multiple times, also fine but apparently she couldn 't hear me very well so I raised my voice so she could hear me and this lady apparently thought I was raising my voice to be rude and she starts giving me major attitude and raising her voice. That was the last straw, I can handle rude, I 'm a nurse I deal with rude angry sick people all the time but this was beyond rude multiple times. I walked away and and she smirked and said okay . I can 't, HORRIBLE customer service.

Always have to correct them when making my order I said no tomatoes and have to wait over an hour for food to get delivered less than half a mile away. Worst Jimmy John 's ever.

What's not to love? The staff here is helpful and friendly, the bread is fresh and soft. My daughter loves the salami here. I didn't know you could ask them to not scoop out the bread from the top half of the baguette. That's a game changer. I love two things, the option to get a slim, a mini, or a regular in all the main options and the day old bread for sale. The only bummer about this place right now is the construction around the street and parking lot. It's hard to get to. I like the Turkey Tom and the Beach Club, but I've been eyeing the Vito and may get it next time.