Jimmy John's - Holland Twp

Why would I tip any of you when I have to go inside to grab my curbside pick up order every single time?

Horrible management making horrible decisions. Honestly, they’re really messed up :

My first visit here was on 12-18-2023. I ordered the Gargantuan, potato salad, pesto bowtie pasta salad, and a pickle, all online. The order was ready when I arrived. Note that this is a very small venue and seating is very limited, but this was not an issue for me as I was there before 17:00 and it was snowing outside. They do a lot of take business but there is no drive-through.The sandwich was the best that I've had of late. The potato salad was good but could have used some salt and pepper, none was available at the restaurant. The pasta salad was very good, as well as the pickle. The staff could have been more engaging, so to speak. I should mention that the order was 100% accurate. I will return.

We love Jimmy John's sandwiches the number 7 and the 12.

I ordered it online for delivery they had no delivery driver. So I decided to place my order online.When I got to the store all 4 employees were in the back room together and the order I placed online was not made. When I got to the store In person and All 4 employees walk out of the back room together. My meal I placed online had not been made and all 4 employees looking around like they had no idea what had happened.Terrible customer service. ImNot home yet to see if the orders were made correctly.Sad sad sad