Burgerfi - Hollywood

I discovered a dead fly on the burger I had just eaten. When I called the manager to report the issue, they asked me to drive back so they could see the fly for themselves. Upon my return, the employee sent by the manager to look at the dead fly was quite rude and dismissive. The manager should have spoken to me directly instead of having a regular employee handle the situation. I should have simply received a refund over the phone rather than having to return, show them the burger, and prove that the fly was on it. There was a lack of empathy, accountability, and a genuine apology. I will never return, and I advise others to stay away as well. Who knows, I might have unknowingly eaten even more flies on that burger!

Burgers barely had any taste and my onion rings never came out. Not sure why since there were only two other people in the restaurant at that time. I had to get a refund on the rings since I finished my food before they came out. My wife and I were looking forward to a delicious lunch and what we found was that the food was over priced and subpar at best. The workers were nice but the experience was so poor. I wouldn?t recommend BurgerFi to anyone.

Terrible and disappointing food preparation. Hot dog burnt and grilled cheese sandwich...well see the picture. No more chances to this place. Whoever prepared and packaged the meal is very likely not wanting to do that job.

I had a great experience with BurgerFi. The spicy chicken sandwich was amazing. The staff was amazing. It was quick. The beer was cold and great price. The onion rings was amazing. And the Custard Swirl Cone was freaking out of this world.

My wife and I had the best experience at this BurgerFi location today! Our cashier was excellent. We could have not asked for a more pleasant lunch. The food was perfect and the fries were piled high today ?