Delphine W Hollywood

We chose to dine outdoors. However, we were told that their patio heaters were not working. Since Delphine is part of the W Hotel, it is apparently the hotel's job to keep up w/ the maintenance of the restaurant's overhead heaters, broken outdoor door locks that our host struggled to open, w/ the help of the restaurant's manager. This maintenance is sadly lacking, reflects poorly on the hotel, also its restaurant. Having the only downstairs women's restroom, (which is in the hotel), being out of service, is also an indication that the W hotel needs to pay more attention to maintenance issues. In any case, we were seated outdoors, as we'd requested. Our server, Esther, was wonderful. She was friendly, professional, gave us prompt service. The other two gentlemen who served us our soup brought our coffee dessert, were also great. Other servers within the restaurant were also friendly accommodating. The French onion soup was delicious. We ordered the chef's special twin lobster tails. The lobster was well-prepared perfectly cooked. But the vegetables that accompanied it were underdone. It would also help if it wasn't so difficult to speak w/ someone during their open hours, on the phone, instead of a only getting a recording. After at least six phone calls to verify our outdoor seating, I was finally able to reach someone on two of the calls. Someone named Brandon was helpful in verifying that we would be seated outdoors. With the convenience of the Pantages Theater being just across the street, it seems that the W Hotel should make every possible effort to lure accommodate customers to it restaurant, Delphine. The restaurant's staff management can only do so much, if the hotel doesn't give them the support they need.

Delicious food. A great place to eat before a show at the Pantages.

We have made reservations for 4 people for 11:30 on Sunday, 22 January. we had tickets to see a piece on the pantages above the road around 1 clock. we've done this before and it was wonderful. this day, however, was a catastrophe. we arrived at 11:15 and sat right away. one in our group ordered a glass wee that she got right away and we ordered immediately. our order was simple, from the things. at 12:20 (on an hour) we had not yet received our food. not four tables around us. the manager made all kinds of lame talk and brought us “comlimentary” croissants and butter. we had to come to our show at 1 o'clock, so it went without eating. the waitress told us that the chef had taken the day off, but the restaurant is always busy on Sunday matinee days and the restaurant would have had a notfall plan if one of their cooks were out. I have already done good experiences with delphine, and I will go back, but this day was a catastrophe for our group. it was worse because the manager made lame excuse and did not possess that they screwed. they lost a lot of money this day.

We waited for more than 80 minutes to eat. everyone was and we all had pantry tickets. nothing was ready and the people had to go before eating. they finally kicked us out for dinner with 2 minutes. they cost the meal and the waiter tried, but the kitchen was a mess. I'm sure I've spoiled this thing. we say they will go under new management. Hopefully.

My vultures were overdue! eier benedict should be soft and uzy. mine were served like a boiled egg and cold!