Pollo Tropical - Homestead

Drive thru service is a mess. Hate not being able to order at boad. Always forget something I ordered even after asking. Why advertise chimichurri if you never have or give it. Super long drive thru lines.

They don't give you what you ask for and when they give it to you it's burned

Around 5 in the afternoon today, May 5, I excused myself inside the Pollo Tropical restaurant, a place I don't frequent, and when I turned to the cashier, like all the customers who passed by me, she told me a moment, please. . It really didn't take long to serve me, but when I asked for 2 Cuban sandwiches, I introduced a young woman in the kitchen to whether they had any, and she answered yes, anyway, she ordered me 2 chicken sandwiches and I only realized when I saw that they made chicken and not Cuban, when I complained about her mistake she replied that she thought they were chicken, this elderly lady should take more care of her work since with each client she leaves her work area, due to the faces of the rest of the staff If he was very focused on his work and they were kind, this lady made more mistakes than usual.

I ordered my food through the drive thru, it cost me $18, the steak service, it arrived at my house and when I opened the tray I was surprised at the small amount of food, I don't think this is worth $18. I think it's disrespectful.

I brought a friend with me and I never thought I would like it so much, the fresh food is delicious and the staff is super nice and helpful.