Yakiniku Seoul - Honolulu

Absolutely the worst service I've ever experienced! I had to call the server more than ten times because the griddle was burning. They never came to help, so I had no choice but to let it burn. When I went to the front to pay, I had to wait again. I couldn't leave a tip since I didn't receive any service. This is the first time I've encountered something like this.

Absolutely delicious! The kal-bi here is exceptional, and the service was fantastic—all very accommodating for kids. I would highly recommend this place!

Everything we tried was absolutely delicious! There's plenty of parking available in the back.

I wanted to like this place since: a) it 's close to where I live (5 mins walking); b) I heard good reviews from personal friends; c) let 's just say it... the smell of Korean BBQ just evokes hunger. However, based on the service I received for a pick up order of bibimbap, I felt like my problems I encountered were not of any concern to the restaurant. It was a late Tuesday at work. I still had a night full of more work and felt like eating bibimbap. Korean food comfort food. I was about to call, but decided to go to their website to see if I could place an order online. At the time, their website had three options for pick up, one of which was Grubhub. I placed an order through Grubhub from work, thinking the timing would work out perfectly, such that I can go home and walk over to pickup the food. When I got to the resturant, the host/hostess looked at me comfused. I said I have a pick up order for Roger. The person walks over to the kitchen and asks outloud. They muble something. I can 't hear because the place is packed and people are eating away boisterously. The person comes back and says it 's a mistake and that Yakiniku Seoul does not use Grubhub. I show my email which clearly shows Ykiniky Seoul, my order of bibimbap, and my prepaid amount of $21. The person says again it 's a mistake, they don 't use Grubhub. I then asked who I justed paid if they don 't use Grubhub? The person just keeps saying it 's a mistake. I get the feeling I 'm not supposed to take up anymore time and I just defeatedly say ok.... and walk out the door without a fuss or argument, like the good citizen that I am... feeling like I just walked over for no reaon, other than to be told they don 't respect the Grubhub option on their website. While walking home, I finally get a notice from Grubhub telling me they encountered a problem and was forced to cancel my order, and issue a refund. OK sure I did not lose any money that day. However, when discovering my take out order was not valid, why didnt you: A) Offer to take my order right then and say Sorry about the mixup. We don 't know how you were able to place a take out order through Grubhub. Can we take your order now? It will just be 10 20 mins. I would have gladly said yes and paid a nice tip, but ... instead I got the speech of shame and walked out quietly. B) At least acknowdege that the order was placed through Grubhub and then say OK that 's weird you put an order through Grubhub. It looks legitimate but we dont have a record. We don 't know if you 're going to get a refund, but do you want to place an order now? C) A multitude of other alternative scenarios..... that doesn 't end in me quietly walking out of the restaurant with my wallet. I might try again IN PERSON...the food did smell good... but it will be a while before I feel comfortable and less ashamed to show up. I 'll defintely not order online again here....

One of our “go to” korean restaurants for the last 20+ years! excellent quality food. small hole in the wall atmosphere…