Cakeffect - Hoover

Saw all of the good reviews/press on this place and thought sure why not. I just left about an hour ago and couldn 't believe what I experienced. First off the floor is FILTHY. Literally sticky everywhere you step. The young lady who took my order looked like she would much rather be somewhere else. After I got my order I walked back up to the counter and said excuse me about 3 or 4 times to try to get a spoon but she never came back. The cupcake I received was very disappointing as well and didn 't even finish it. It tasted days old. EXTREMELY disappointed in this business. There are much better cake/treat stores in Birmingham with MUCH better customer service. Would give 0 stars if possible. Consider this review your warning....

I love, love, love this place! Pleasant atmosphere, clean and the customer service was excellent. The young lady greeted me with Hi, welcome to Cakeffect. and I truly felt she meant it. I met the owner, and she was the sweetest lady. I talked her ear off, lol. This was my first visit, so I only went in to buy 1 cupcake to give it a try. I went to my car, and started eating the cupcake, before I knew it, the cupcake was gone and I had to go back in and buy more. So yes, I went to get one and left with a 1/2 dozen and a pound of chicken salad. I will definitely continue to patronize Cakeffect. Did I mention I love this place!

This place is absolutely the best! I just left and the place smelled like heaven and very clean. I also had some of the chicken salad and let me just say OMG! The young lady was very patient with me and had a beautiful smile and attitude! She even let me sample the new punch they have, and it's on point! CakEffect is definitely on my places to go list!

CakEffect has to most tasty treats that I have ever tasted. They did both my parents birthday cakes which were delicious as well as beautiful.

The BEST cake I’ve ever had! They most definitely have a forever customer. We received so many compliments of how beautiful the cake was and how delicious it tasted. The customer service was excellent and the staffed helped me with my vision….even though I didn’t have a solid one lol! Thank you so much for being a part of this memorable moment for my family. We greatly appreciate you!