Best Western Old Tollgate - Horsham

Where there two years ago,not as good this time ,lovely room ,comfortable bed,could do with rail in bathroom when getting out of shower No restaurant,was shut down which we weren't informed about when booking,only breakfast ,which was very slow service doubt we will use again maybe 3 star now

What a strange place. It could be a really lovely hotel but my word it needs a LOT of TLC. The rooms are adequate but overly hot (the hotel description says “air conditioning” but this is only in the restaurant and that is switched off and the furniture old but functional. Reception is no longer 24/7 and the restaurant is closed (as are several others in the nearby town… Really can’t understand what has gone so wrong here at £100+ a night plus a captive audience for food, this place should be a licence to print money but it is just very sad. Plus there really aren’t many other hotels locally and a really poor choice of food in the area (usual pub rubbish and little else . There is a note on the website telling us that the restaurant is closed due to costs maybe you need to invest to attract your clientele?

We booked this for a night whilst we were visiting in the area … the staff were BRILLIANT!! Sadly the restaurant is currently closed but there are plenty of places to eat nearby. Right next to the Castle a hearty breakfast too. The room was large luxurious! Again we cannot thank the staff enough for being so helpful!

Dated and desperately in needs of refurbishment. Lovely friendly staff but very fawlty towers. No water in the rooms. No air conditioning/fridge. No restaurant. Unwelcoming bar. TVs from the 90s!! Duvets like slabs. Soft, worn uncomfortable beds. Flat awful Pillows. Breakfast is standard, nothing special- cheap sausages and sliced bread……. On the positives. Good parking. Good for one night stopover

I am saddened to hear that the restaurant has closed for the time being, but I 'm not surprised. I have loved attending the Tollgate since 1984. It has been delightful to share happy memories there with friends and family. It has been the chosen venue for birthdays, anniversaries and even wedding receptions. The carvery, and all the other selections on offer have been delicious. I popped in to book for a group of friends, and I, to dine one evening, and was told about the new menu which had been introduced a week or so before. I decided to peruse it first before making a commitment to book. I 'm glad I did! I told the lady behind the desk that not only would I not be booking, but that I probably wouldn 't be back at all unless they brought back the excellent carvery and other dishes I was used to. I was so sad that after 39 years I no longer had my go to place to take friends.