Hot Springs Visitor Center

The restaurant in the hotel has REALLY changed for the better. In past years, it was edible, but certainly not worth talking about. Well, that's REALLY changed ! Apparently there is a new chef in town , Chef John Teah and Sous Chef Vanessa Atwell. I went for the prime rib special on my first night and it was so delicious I decided to eat there for the rest of my trip, EVERY MEAL. Lobster, steak, and desserts are out of this world , you MUST give this place a try ! I would be amiss not to mention Izzy Nero, quite frankly the most entertaining, funny, and personable staff member alive !!! Their attention to detail and true caring for our dining experience is 5 star. As a previous restaurant owner, I can say, they don't get any better than Izzy. A true asset to this place. I've gone to the Arlington for many ,many years, but now this restaurant is a reason to return again and again !

I saw a lot of mixed reviews but went ahead and booked, and I'm so glad we did! If you are expecting pristine condition, super clean carpets and smelling like pinesol this ain't it, book elsewhere. If you're okay with some really old carpet, a bit of a 100 year old hotel smell, a few broken tiles here and there and pretty small rooms keep reading! The pool is an absolute vibe. It's on the 7th floor, and basically in the mountainside. There are 2.5 levels of pool area, the first level is 3 ft, the 2nd tier level is 6 ft, and then a few steps up is the hottub area. We absolutely loved swimming and relaxing in the hot tub here. Towels are always well stocked and very clean overall in the pool area. Nicely maintained. If you want direct access to the pool book level 7 (or 5 6 have decent access! . We had a great experience with staff everyone was very attentive. We parked valet glad we did, parking seems to be a nightmare otherwise (valet is $30 overnight, in and out privileges fine and quick! . The lobby seems to be really active live musics on the weekends lots of singing, dancing, etc. The whole vibe was friendly and very safe. If you would be bothered by the noise, stay on at least floor 2. The massive front porch is so welcoming with lots of seating. The rooms are pretty small, but they do have conjoining rooms. I wouldn't want to be cooped up long term in such a small area, but short term it was great. The rooms also have a mini fridge which is helpful as a family traveling. We found the temp to be perfect, if not a tad chilly (which was welcomed, as it was 102 degrees outside lol! . There aren't extra blankets in the closet but housekeeping brought us some upon request. We tried the breakfast buffet, $15 per adult, I was not super impressed will probably skip that next time walk bathhouse row and find somewhere else to eat. We will definitely be back to The Arlington!

WARNING!!! WARNING!!!!! WARNING!!!! Do NOT stay here. We were visiting from out of state and decided to book a stay here through Expedia to share in a little nostalgia. Expedia rating is a 4. I have been to several 4 rated hotels and they were clean and safe to stay in. Some were very pleasant. This is NOT the experience here at The Arlington. The staff are outwardly disgruntled, the rooms are in disrepair and a true SAFETY issue. We prepared to check in and noted the lobby and waiting area were dingy and smelly with an ominous sense. I asked to see the rooms before giving our credit card due to the nastiness of the lobby and restaurant areas. We took the elevator to the 6th floor where we were met with the most horrendous stench when the doors opened to the 6th floor. The carpets were filthy beyond comprehension. Upon entering the Historic King room (room 628) we immediately saw ripped portions of the wall, paint peeling, a smear of what looked like old blood, repaired holes that were not yet painted, and base boards peeling away from the wall. The pillows on the bed had dirt on them and the window seal was freshly replaced but the vent below it was filled with mold and what looked like rust around the sides. The bathroom shower was molded with rust around the fixtures to the point it looked like it could cut you. The sink leaked and the toilet immediately backed up with a single trial flush. We left immediately. We went back to the desk, shared our concerns and asked for a refund. She shared we cannot get a refund since we booked through and third Party. She also shared well, it is 100 years old . We have stayed in 100 year old hotels and had beautiful experiences. One being a lovely hotel in Payson, Az. So this is no excuse for unsafe standards. The gal then tried to offer another better room so we obliged and went to check it out. Room 772 was not any better. It was again a safety issue and just as disgusting. We went back to the desk. She then stated, I have one more that will likely work, so she gave us a key to room 1104, on the 11th floor. We were no longer surprised by the disappointment in this run down building. We shared with the person at the desk we would not be staying. She advised sharing our experience and l again reminded us of the age of the building. She was not overtly friendly and made excuses but I feel she was trying to help as best she could. There is no helping this place. She said they are under construction but have NOT remodeled ANU rooms so don 't be fooled by the new pain on the front doors. Horrible experience at the Arlington Hot Springs. I will share that, although the Arlington would not refund us, we reached out to Expedia where we booked, and they not only refunded us, but also gave us extra cash for our troubles and poor experience. Expedia demonstrated excellent customer service. Than you to Expedia and Vanessa with Expedia.

I was disappointed in this place, and expected that they maintained it with more integrity. We experienced the lobby and the Sunday brunch which left a lot to be desired. We ended up barely eating and going somewhere else for lunch instead. Even the Mac and cheese, which should be easy enough to make, was gross. Desserts were also awful. The only edible parts of the buffet was the made to order crepes, and the French toast. Everything else tasted like bad cafeteria food. Bathrooms were super run down and creepy.

Another great visit- from the valet staff. Mr. Phil, Brandon, Mr. Jimmy and Mr. Shane and all the men who greet us and send us off with a smile. The front desk staff are friendly and helpful, and housekeeping does a great job! Work continues on the building and it shows! The dining service has returned to its former level of glory and brunch today was outstanding!!!! Beautifully displayed, constantly being refilled, and it was delicious! Our kudos to the Chef and to our server Olivia for the most enjoyable brunch! We look forward to the next visit!