Charcoal Chicken - HOUNSLOW

I visited Charcoal Chicken with a few friends and ordered the Kebab Roll. I took one bite and thought wow this is the best kebab roll I have eaten and trust me I ate many. As soon as you enter the restaurant I was greeted by the charming young man called Hashim who looked after us and every other customer. Great customer service and so many options food wise. Great experience from the moment you enter the door of this food heaven to leaving it. Can 't wait for my next visit.

I went with my boyfriend for a meal around 21:30 pm, we ordered some chicken and it was ready really quick, so around 21:45 , we had our meals on the table, we were eating and the gentleman at the till came to tell us that they were closing by 22:00 pm, so we started eating very quickly. I did not say anything as I understand they were closing. At 22:00, he said to me: Madam, it 's 22:00 and I said: I am sorry I am finishing as I dont devour food and I cannot finish the whole food in 15 minutes and I questioned him why he did not mention when we ordered the food, otherwise we would not have sat in the table, he said to me: stop eating, you need to go, you should know. So this gentleman assumed that I knew what time the restaurant was closing, I could not finish my meal as I had to leave half on the plate and he was shouting at me. The customer service is extremely poor, If I treat someone like the way he treated me in my job, I would be fired. He has no manners, I do not understand how these kind of people are allowed to work with people. THIS PLACE IS NOT WORTHY AT ALL.

It doesnt get much better than that: Hot spiced chicken and warm soft bread fresh from the oven. High quality foods that touch on the authentic flavours of home. Really top notch!

I have to say that chicken is hard to do because it can dry easily, but here I had some super juicy tender chicken that was spiced to perfection!

Ana wla!/kana who works there is very rude. Along with the cook with long hair cap who stares rudely at anyone ordering food. The only welcoming person working there is the bazurg with the chitta beard.