Denny's - Houston

The quality of the food is not what it used to be, and the service was average; there is definitely room for improvement!

If you find yourself out late and are in need of outstanding customer service, I highly recommend visiting this Denny’s and asking for Ronnie (available from 10 PM to 6 AM, Wednesday to Sunday). She is attentive, offers excellent menu suggestions, and makes you feel like an old family friend you haven't seen in a while. Whenever I'm in the area, I look forward to catching up with Ronnie. It's truly a unique experience. Thank you, Ronnie, and keep up the great work!

Jose Tarango was absolutely wonderful—very attentive and friendly. He's a great person!

12/7/23 Update: I've come to expect a lower level of customer service at this location, but it's getting worse. They REALLY need training in customer service. When we got there they had a lot of empty tables, but no one to seat us. I finally asked the lady at the register if we just go sit down and she said no. We waited quite a while, but no one ever said anything to us. They just kept walking past us to help other people. They looked at us, but never said a word. I finally asked the girl at the register if they were going to just keep ignoring us. Without a word, she walked away to get someone to help us. At this point they were friendly, and we were served okay. She apologized, but once we were served, she left us alone. Never came too see if we needed anything. When we were ready to leave, she and another employee were sitting on top of the counters taking to each other. Sadly, this was not a one time occurrence. This was the first time we had difficulty getting seated, but they seem to do as little as possible and are always visiting together when you need something. I don't know if it's because they don't expect to get a tip? I doubt they get much with that level of service. I still tip 20%, but they usually don't deserve it. I wanted to take a survey, so I could privately let Denny's know they need to do better training, but she never even gave me the check. I had to go to the register and say, I don't have a receipt, but would like to pay. If course, there was no survey on the final receipt I got. They are polite when they speak to you, but they need to do better. Still good food, but serious lack of training! The service was great and the food was delicious!

Came in for a late breakfast, service was fast, staff very friendly and understanding. I say understanding because I was in a hurry. They waited on me immediately and served me just as fast. The food was cooked perfectly, the pancakes weren't dry, the eggs just as I asked for and the coffee was fresh. Would definitely come back if I was in this area again.