Frozen Paradise - Houston

This place is a cool escape. cocoa is the best. Actually, the last time was not too big, but it won't stop me from giving them another chance. loves the dj on Saturday!

This place has declined since I 1st came 2 years ago, they used to have amazingly strong drinks and GREAT wings! Management must have changed because it was very inconsistent this past Sunday. Wings were smaller and not as great as they once were. I don 't understand why they have machines because there 's never anything in them. It 's like they use a blender behind the bar or something. Whatever they 're serving these days is beyond horribly sweet. It 's like they blend up a house mix and then just add whatever liquor you select based on your menu choice, it 's not mixed in at all. The DJ was actually better than what they 've had in the past. But all in all.....something has changed here, and not for the better. Also, the staff is not attentive at all, they spend most of their time standing behind the bar smoking hookah and playing on their phones. The bathrooms need SOAP AT ALL TIMES! Stop being cheap with dollar store soap bottles and fill the dispenser that 's on the wall! There was also no ventilation so they had fans back there. The stools at the bar or horribly sized in comparison to the height of the bar, you feel like a kid because they sit so low. Just because you 're located in a certain area, and cater to a certain demographic, that should not mean lack of service and quality. We gotta do better by us . All of this.....and they have the audacity to charge an automatic 18% gratuity.....for what?? Because the service is nowhere near worth 18%.

When we first walked in it seemed like a cool spot to chill out and grab some food, so we decided to give it a try. BIG MISTAKE! Raven our waitress was horrible to us and extremely unprofessional. I ordered the paradise fries only to be told 30 min later while my friends food is being brought out that they didn’t have cheese and couldn’t make it. I asked Raven since I wasn't told till 30 min later about my order can my new order be expedited? she said there’s nothing she can do, and kept blaming the kitchen for her mistake. So I took a chance and ordered something else. Another 37 min passed and all Raven brought was my friends check then ran off. I then spoke to the manger to complain and she was just as horrible. She told me we shouldn’t have came at the last minute oh well, mind you we got there around 7pm and they closed at 10pm. Extremely unprofessional! I really hate that there are black owned businesses treating their black customers that want to support them so poorly. It was an horrible experience.

AVOID AVOID AVOID! I hate to write this reviews as I am a big supporter of black businesses but I have never been more disappointed, in service or food. The manager, the wait staff are both very unprofessional, they accept no accountability for the poor service and could really use some customer service training especially Raven who literally threw the completed check with the credit card at out table in front of her manager. The food was either cold or over cooked there was a problem with each item brought out. Do yourself a favor and check out one of the many respectable establishments in Third Ward.In response to Response from the owner Based on that response it looks like the service you provide is consistently terrible and now I see why the management and waitstaff don 't take any accountability because you as the owner are making excuses for providing poor service.Maybe it 's time to reflect and see how you can better accommodate your customs and provide yourself and staff some training.I was not apart of the large party in your response, I was with a party of six, with a reservation and came in around 6:30pm well before the kitchen was closing.

Nice place the owner is very very very nice. She even let me smoke my cigars. We had a birthday party there for my cousin's husband it was awesome. The food was amazing.