Panera Bread - Houston

I came in late to order some food to go. They informed me I couldn’t get bread with my meal half of the reason why I come to Panera) I asked if they had any bread instead of chips I ordered a sandwich for my meal). The girl went to ask the cook. I’m assuming he told her no or to ask the manager because then she walked up to the manager and asked if they could do anything else. He Hispanic or white looking male w/ dark short hair Jesus dangling earrings and wears rings) didn’t even stop to talk to her just moving fast. She came back and said she couldn’t do anything. I would’ve let it go if he didn’t yell out “and tell them it’s all going to be Togo since we’re closing in 15 minutes”. I’m not the type to sit in to the last minute and I never asked to dine in so I thought that was beyond rude. Especially since there was multiple families still sitting eating when I first walked in at least 2 individuals who came in after me. As I was just about to submit my review Arthur the manager I was previously describing.. I have his name now) is now arguing with a family that he’s trying to kick out so they can lock the doors I’m waiting for my food). I understand closing time but what was rude was how he was talking to them the fact that he threw in the guest face that they bought their food 25 minutes ago… he should’ve never said that to them. Plus the family just got their food only 5 minutes before he approached them so that was just sassy petty.

Last night my family and me went to supposedly enjoy a good meal, but what a terrible impression we have . The manager named Arthur was talking to some of his/her friends at the restaurant . We waited for more than 20 min before we got our food. There were missing ingredients, some food was cold and he( manager didn’t care about it. When I asked for his name he just turned his back on me. Hope you don’t have a terrible experience like I had.

The onion soup they brought us is absolutely not like the one on the picture, it tastes terrible, at the beginning they brought us soup without bread and cheese, because they forget to put it.

Extremely rude management, dirty kitchen (which leads to food poisoning), terrible food, slow/terriblen service. This place used to be amazing, but now it's far fallen. The employees are dirty, do not dress properly, do not use hair nets. The staff was angry that it was impossible to get a refund. They let me wait for the intention because the cashier ignored the administration several times. Not here. BOYCOTT PANERA UNTIL THEY SHUT DOWN/ FIRE EVERYONE THERE!

I had a great experience, a great catering order with manager, Shanta. She helped me go through gift card purchase, understand the details of the order and make sure everything was right. I appreciate the time she patiently teaches me all my questions and makes our event a success. She was so kind! Lisa, the catering lady, was also so helpful in my questions and explained every sandwich in detail. I come back for another Panera (at West Holcombe, Houston, TX) because of this excellent customer service. Thanks Shanta!