Panera Bread - Houston

Reggie was extremely polite and delivered outstanding customer service. While not everyone on the team appeared particularly cheerful, he consistently had a smile on his face. Thank you, Reggie!

Walked in here in the middle of the day, with a pregnant wife, after a day of cleaning, super hungry. And DJ made it a wonderful experience, such a nice guy we will be back just because of him!

Order a bowl of Thai chicken soup. $8.50. First I was brought a cup. When she delivered the bowl, I was astonished! A very small plastic spoon. There was barely any chicken in the soup and the chicken pieces were extremely little. Plus the bowl was half empty. I just left. Walked out. If I ate that I'd be hungry in 30 minutes. Went to the new Cafe Express for a real meal.Never going back.

I ordered a bagel, muffin, and coffee for pickup from the app. It said the order was ready but when I went inside, it hadn’t been started. The muffin I ordered was in stock on the app but they told me it was out of stock when I got there so I had to pick a different muffin. They tried toasting the bagel but the entire thing caught on fire in the toaster. The cashier offered to give me something free but a different employee told them not to do that. They proceeded to use their backup toaster to give me another bagel. I finally had my order after 20 minutes. As I was leaving, they literally said, “Please don’t mention this.” I have had multiple issues with Panera (this location and others) but this is by far the worst. I would not recommend this Panera or any other Panera for that matter.

Went for the first time for breakfast. I got the egg, chicken, avocado on grilled bagel wrap and my husband ordered the bacon, mozzarella cheese, egg, on a brioche bread. Both were very tasty and delicious and tasted very light. I was disappointed that their whole loaf choices did not include Challa bread.